On the vehicle
You look after the passengers so the driver can drive. The vehicle does not move until every belt or harness is checked.
One Express · Staff training
Passenger Assistant training for every One Express journey
Learn the rules that keep children and vulnerable passengers safe: boarding, restraints, safeguarding, SEND support, and handing over to the right person. Work through slides on your phone or computer, then take the assessment.
9modules covering the PA role
80%pass mark on each assessment
Phoneor computer — train at your pace
Recordkept by One Express, not an outside body
Built for One Express passenger assistants
This is the company training portal for staff who look after passengers on school and specialist transport. It is not a public course catalogue.
At the door and the school gate
Hand children over only to an authorised person. If nobody is there, the passenger stays with you and you call the office.
With families and schools
Be polite, keep passenger information private, and send route or complaint questions to the One Express office.
The training modules
Nine short courses. Each has slides, real-life scenarios, and a multiple-choice assessment. Your trainer can see your record.
PA-TR-001
The Passenger Assistant Role & Professional Conduct
What the PA is there to do; boarding, journey and handover; working with the driver; conduct, boundaries, confidentiality and reporting.
PA-TR-002
Dealing with Bodily Fluids & Spillages
Person first, then the spill; PPE, cleaning, waste, dignity and when to call for help.
PA-TR-003
Emergency First Aid
Stay safe, call 999, unresponsive casualty, choking, bleeding, shock, seizure, dignity and reporting. Only do first aid you have been trained to do.
PA-TR-004
Safeguarding Passengers
Notice, keep the passenger safe, report the same day. Disclosures, colleagues, records. Never investigate.
PA-TR-005
Child Seats & Passenger Restraints
Use the restraint on the travel plan; fit seats from their instructions; check before every move-off; damaged or missing equipment is not used.
PA-TR-006
Managing Challenging Behaviour
Behaviour is a message; prevent and de-escalate; stay seated in a moving vehicle; physical intervention only if separately trained.
PA-TR-007
Moving, Lifting & Handling
Assist, do not lift body weight; think before you move; wheelchair basics, ramps and when to stop.
PA-TR-008
SEND Awareness
Follow the travel plan; autism, ADHD, learning disability, communication and sensory needs; dignity and language.
PA-TR-009
Transporting Children with Special Educational Needs
The day on a SEN route: collection, settling, school handover, authorised adults, medication bags, refusals and records.
How it works
The same path other staff training portals use: assigned learning, slides, a test, then a record your trainer can check.
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1
Get your login
Your trainer creates your account. You do not sign up yourself.
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2
Work through the slides
Open a module, read the rules, and look at the scenarios. Use Next at your own pace.
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3
Take the assessment
Multiple-choice questions. You need 80% to pass. You can retake if you do not pass first time.
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4
Stay on the record
A One Express certificate is stored here. Trainers can see who has passed each module.
What this site is — and is not
This is internal One Express knowledge training for Passenger Assistants. It covers the same ground as schemes such as PATS, emergency first aid knowledge, and SEN transport units, so staff know the company rules.
Passing a module here does not award PATS, NVQ, EFAW, or any other external qualification. Practical skills still need a separate, hands-on sign-off where the job requires it. Certificates from this site are One Express records, not outside awards.
Already have a login?
Use the username and password your trainer gave you.